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Packing & Shipping
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Packing: General carton or customized flight case package. (Includes 24 hours ageing process before packing).
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Shipping: Available via DHL, UPS, Fedex, air transportation, or sea transportation.
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Production Time: Small orders (3-5 working days); Under 100 pcs (7-15 days); Over 100 pcs (15-35 days).
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Frequently Asked Questions
1. What is the total power and light source of this fixture?
The fixture has a total power of 420W, featuring 6 x 60W main light sources plus an additional 144 LED RGB backlight for enhanced visual effects.
2. Which control modes does the retro light support?
It supports professional control via DMX512 (8+18 channels), as well as Master-Slave, Auto-run, and Sound-active modes.
3. What are the packaging options for shipping?
We offer standard reinforced cartons or customizable professional flight cases to ensure safe transport.
4. How do you handle warranty and after-sales service?
We provide a 1-year warranty. If a technical issue is found, we send free replacement parts and cover the shipping costs within the warranty period.
5. What is the production lead time for orders?
Small orders take 3-5 working days. For quantities under 100 pcs, the normal lead time is 7-15 days, while larger orders take 15-35 days.
6. Can the product be customized with a specific logo?
Yes, we provide professional services to print your own logo on both the product housing and the packaging.