Q: Are you a manufacturer or a trading company?
A: We are an industry and trade integrated company. We provide competitive factory prices and offer OEM services, including custom logo placement on products.
Q: Do your products come with any certifications?
A: Yes, our products are CE and RoHS certified. If you require other specific certifications for your market, please contact us for details.
Q: Can I order a sample for testing, and what is the lead time?
A: Yes, we welcome sample orders. Once payment is confirmed, it typically takes 2-3 working days to prepare the shipment.
Q: What is the typical delivery time for bulk orders?
A: Delivery times vary by order size: Sample orders take 3-7 days, a 20" container takes about 15-30 days, and a 40" container takes approximately 25-45 days.
Q: What are your payment terms?
A: We accept T/T, Western Union, and trade assurance. Typically, a 30%-50% deposit is required, with the balance paid before shipping.
Q: Do you provide a warranty for the LED lights?
A: Yes, we offer a 1-year warranty. If you encounter any quality or operational issues, please provide photos or videos, and our team will provide a professional solution promptly.