Frequently Asked Questions
Does the product have CE & Rohs certification?
Yes, all of our products pass CE & Rohs standards to ensure quality and safety.
What is the warranty period for this spotlight?
We provide a comprehensive One Year Warranty on all of our products.
Which payment methods are accepted?
We accept various payment terms including T/T, Western Union, Paypal, and Money Gram.
What is the estimated delivery time and method?
It usually takes 3-7 business days for delivery. Available methods include UPS, DHL, TNT, and EMS. We select the best carrier based on customs clearance efficiency for your region.
How can I track my shipment?
A tracking number will be provided within 12-24 hours after dispatch, allowing you to monitor the status on the local express website.
What should I do if the product encounters a problem?
All products undergo a 48-hour testing phase before shipping. If an issue occurs, please provide photos or videos; our engineers will diagnose the problem and we will provide necessary spare parts.