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Frequently Asked Questions
Q1. What is the standard warranty for your products?
The standard warranty is 3 years for our professional stage lighting products.
Q2. Are you a manufacturer or a trading company?
We are a professional stage lighting manufacturer with our own dedicated production lines.
Q3. How long is the delivery time?
Generally, it is 1-2 days if the goods are in stock. If the items are not in stock, the delivery time depends on the specific order quantity.
Q4. What are your terms of payment?
Our standard terms are 30% paid as a deposit, with the remaining 70% balance paid before delivery.
Q5. How quickly can I get a price quote?
We usually provide a quote within 24 hours after receiving your inquiry. For urgent requests, please contact us directly.
Q6. What is your after-sales service policy?
All products undergo strict quality checks before delivery. If any quality issues arise, we will provide the most suitable solution to solve the problem promptly.