Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a factory which has an import and export license, ensuring direct control over production and quality.
Q: Does the product have CE/RoHS Certification?
A: Yes, all our products are produced to meet CE/RoHS requirements, and most models carry the formal certificates.
Q: What is the typical lead-time for orders?
A: Sample orders typically take 3-7 days. Formal bulk orders range from 10-35 days depending on the current production line status.
Q: What are the available control modes for the Wave LED Bar?
A: This model supports DMX512, Auto-run, Master-Slave, and Sound Active modes, along with RDM functionality for remote device management.
Q: What kind of packaging is used for shipping?
A: We provide high-quality shipping cartons or professional flight cases depending on your specific protection requirements.
Q: Can the LED beads be controlled individually?
A: Yes, the features include XY shake head, beam, flash, and dye focus, which can be controlled by single point for advanced lighting effects.